FAQ: Why is my Ground Control Double USB Port Not Charging Apple Devices?

Ground Control Brass Double USB Port Charging Station

Staying connected in today’s digital world is made easy using USB charging stations such as the Ground Control Double USB Port. If you are having trouble with your power accessory, please explore your options below to see how we can help you with your Ground Control Double USB Port.

 

Option 1: Product Recall

We were informed that iPhones, iPads, and all other Apple devices that updated to iOS 12 are not charging when plugged into the Ground Control Double USB Port. Due to this unforeseen circumstance on updated Apple devices, we would be happy to replace your existing Ground Control Double USB Port with a brand new power accessory. If your order was placed on or before January 2019, you will be eligible to exchange your product for updated USB ports. Please contact our sales team to update your Ground Control Double USB Port.

 

Option 2: Check Wiring

Your Ground Control Double USB Port may also be experiencing technical issues due to incorrect wiring. We recommend referencing the Ground Control Double USB Port Spec Sheet or consulting with a licensed electrician to double check and troubleshoot the connection.

 

Option 3: Contact Us

In the event of a product defect or internal wiring issues, please feel free to contact our sales team so we can fix the problem. Please get your order number ready to receive immediate assistance.

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