We take pride in bringing you products of the highest quality. Your satisfaction with your purchase is incredibly important to us. We have made every effort to assure that our products are being manufactured to incredibly high standards.
If there is a problem with your order, contact your local Juniper retailer or our customer service within ten (10) days of receipt. You may also contact us via e-mail at info@Juniper-Design.com . If you receive a damaged, defective, or incorrect item, we will work with you to make things right.
All merchandise is packed to comply with carrier requirements. Juniper is not responsible
for damage to goods that occur in transit or in storage. It is the purchaser’s responsibility to
examine goods upon receipt and to file any claims with the carrier. Any claims against
Juniper for defects, errors or shortages must be made by the purchaser, in writing, within 10
days after any delivery. Failure by the purchaser to make any claim against Juniper within 10
days will constitute acceptance of goods and waiver any defects, errors or shortages.
Return Goods Authorization (RGA)/Restocking Charge
No return of goods will be accepted without written consent and shipping instructions from
Juniper. This applies to returns of non-defective merchandise. Return of non-defective
goods, when approved, must be made within 60 days from the date of shipment, will be
subjected to a 20% restocking charge, and must be in new, resalable condition in the original
packaging. Original packaging must be unmarked by any writing and free of any non-original
stickers or labels. Special, made-to-order, custom colored or discontinued merchandise is
not subject to return. Return of defective goods must be freight prepaid at the purchaser’s
expense and are regulated by the Juniper warranty policy and must follow Juniper return
Juniper warrants its products to be free from defects in materials and workmanship for a
period of one year from date of delivery with the exception of LED products (electrical
components only) which will be warranted for 3 years from the date of delivery. During this
warranty period, Juniper will repair, or replace, at its option, free of charge, products that
are proven defective. This warranty does not apply to damages resulting from accidents,
alteration, tampering, misuse, negligence or abuse. Juniper if applicable hereby expressly
reserves the right to limit or exclude consequential damages under the terms of this
warranty. No charge-back, charge for labor or materials is allowed that does not have
Juniper’s prior written approval.
If you have any questions about our policy, please call us at 1-347-799-2915.
Upon receiving written consent from Juniper, defective product should be sent to the following address:
68 33rd Street, (3rd floor)
Brooklyn NY 11232
Delivery Schedules Delays
Products are delivered in accordance with the standard delivery schedules and in accordance
to the estimated lead-time indicated on the Juniper Order Confirmation. Delivery schedules
and estimated lead times are subject to change at any time due to unforeseen fluctuations
in inventory levels and manufacturing loads, shortage of labor materials, and due to any
other cause beyond its reasonable control, without any liability on Juniper’s part for delays.
Shipment and Shipping Charges
All Juniper products are shipped F.O.B. factories in USA and Canada. Juniper selects the
most suitable and competitive carrier, unless otherwise requested by the purchaser with
specific written instructions. Additional fuel surcharges as applicable may be applied.
Residential, construction site and inside deliveries are subject to additional charges. In
certain cases, 15% of the freight cost is added for handling.