FAQ: Are my Juniper Fixtures & Products Under Warranty?


[vc_row][vc_column width="1/2"][vc_single_image image="13487" img_size="full" alignment="center" onclick="custom_link" link="http://www.juniper-design.com/products/thin-surface-mount-display-light/"][vc_empty_space][/vc_column][vc_column width="1/2"][vc_column_text]In the rare occasion that your product does not operate as instructed, Juniper will be happy to provide warranty as long as it meets our regulations. Find out if your order is eligible for any free repair or replacement.  

Eligible Orders

All of our signature and custom-made products are under warranty for a maximum period of one (1) year from delivery date to ensure that they are free from any defects in materials and workmanship. We warrant all of our other electrical components, which include LEDs, for five (5) years from delivery date. This, however, excludes all external transformers.  

Warranty Period & Cost

During your order’s warranty period, Juniper will repair or replace your product, if applicable, once it is proven defective. Both of these options are free of charge as long as your product is still covered by its warranty. For defective orders that exceed the warranty period, please reach out to our sales team for a solution and to get a quote.  

Ineligible Orders

While we would like to extend our warranty for all cases, unfortunately, we do not and cannot warrant the following: (1) exterior modification due to aging, exposure, or use of harsh chemicals; (2) proven product tampering or altering; (3) misuse, mistreatment, or neglect; (4) alterations that occur naturally in metal; and (5) damages originating from normal wear and tear.[/vc_column_text][vc_empty_space][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]

Need More Help Regarding Your Fixtures?

Juniper is a lighting manufacturer in New York that assembles all of our fixtures and other products by hand to enforce quality control. We recommend that you inspect your goods upon receipt and contact our sales team immediately to avoid any issue. We ask that you refuse the order if you see that the packaging in which it came is already damaged. Should you contact Juniper after office hours, please be patient as our team will be in contact the following business day. We also strongly recommend that you take photos of your damaged product and its original packaging to note the damage. For our most up to date policies, please visit our Terms and Conditions page.[/vc_column_text][vc_empty_space][/vc_column][/vc_row][vc_row][vc_column width="1/2"][vc_btn title="Contact Our Sales Team" style="flat" shape="square" color="inverse" align="center" button_block="true" link="url:http%3A%2F%2Fwww.juniper-design.com%2Fcustomer-service%2F|||"][/vc_column][vc_column width="1/2"][vc_btn title="Read Terms & Conditions" style="flat" shape="square" color="inverse" align="center" button_block="true" link="url:http%3A%2F%2Fwww.juniper-design.com%2Fterms-and-conditions%2F|||"][/vc_column][/vc_row]

FAQ: Is A Dimmer Necessary For My LED?


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Ground Control Dimmers: Dial (left) & Knob (right)

[/vc_column_text][/vc_column][vc_column width="1/2"][vc_column_text]With developing LED technology, most fixtures are now compatible with dimmers. It brings a range of benefits that a light switch alone cannot provide. Although dimmers are not necessary for fixtures to operate, it is still an important add-on to LED lamping.  

1. Saves Energy

Without dimmers, users are left with the option to use lighting's full capacity, when only a portion of it is needed. Adding a dimmer to your fixtures gives you full control over energy consumption and allows you to adjust the intensity. Decreasing a fixture's brightness means it is illuminated by lower wattage, thus, using lesser energy.  

2. Extends LED'S Life

LED's generally last for up to 50,000 hours or 15 years, but it turns stale with age when used at its maximum level daily. An LED's lifespan is drastically reduced once excessive heat and maximum output overworks the fixture. Invest in a dimmer to help reduce the heat output from an LED, which in turn, will extend a fixture's lifespan.  

3. Adjusts To Your Mood

A dimmer is a helpful tool to make your fixture multi-purpose. With the capability to adjust brightness, you can use your LED lamping for productive tasks or soften the output when you want to loosen up. This saves you from purchasing a multitude of fixtures just to get the proper lighting for your space.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space][vc_column_text]


To get the most out of your fixture, we recommend pairing it with our furniture-mounted Ground Control Dimmers. These modern click-stop dimmers seize a satisfying weight and can embellish surfaces, panels, and desktops. Compatible with all Juniper fixtures, the Ground Control Dimmers exemplify luxurious aesthetics from its dazzling brass material. It is available in two styles: the Dimmer Dial with a broad circular brass plate atop with ridged handle and the Dimmer Knob with a knurled texture.   We also recommend upgrading to Lutron Dimmers, ideal for wall-inset dimming. Available in 0-10V and 2-Wire dimming options, this power accessory is compatible with all of our standard fixtures and Lutron Remote Power Supply. Please contact a licensed electrician or our sales team to check compatibility before purchasing.[/vc_column_text][vc_empty_space][/vc_column][/vc_row][vc_row][vc_column width="1/2"][vc_btn title="Browse Ground Control Collection" style="flat" shape="square" color="inverse" align="center" button_block="true" link="url:http%3A%2F%2Fwww.juniper-design.com%2Fpower-accessories%2F|||"][/vc_column][vc_column width="1/2"][vc_btn title="Read More FAQ" style="flat" shape="square" color="inverse" align="center" button_block="true" link="url:http%3A%2F%2Fwww.juniper-design.com%2Ffrequently-asked-questions%2F|||"][/vc_column][/vc_row]

FAQ: Why Should I Choose Lutron As My Power Supply?


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Ground Control Double USB Port and Ground Control Dimmer Knob

[/vc_column_text][vc_empty_space][/vc_column][vc_column width="1/2"][vc_column_text]A power supply is a fundamental component that safely converts alternating current (AC) power into direct current (DC). It also transmits a dimming signal from the dimmer to smoothly control light output.   All of our power supply options adhere to our product or configuration requirements. While we provide exceptional standard power supplies, we also offer Lutron, a trusted brand by most clients worldwide.   Juniper is a Lutron OEM Advantage Partner, simply because we trust the brand. They have been a leader in architectural lighting control for over 55 years and have noted Juniper’s dedication in design. It is our goal to bring forward lighting solutions that excel both in form and function.   We offer Lutron LED power supplies to provide our clients a flicker-free, continuous, and 100% down to 1% dimming performance. Lutron also offers up to 10 years of warranty to guarantee all clients a safe and excellent option. With their 24/7 technical support, their team is easy to reach in the rare event that your Lutron power supply is not operating as intended.[/vc_column_text][vc_empty_space][/vc_column][/vc_row][vc_row][vc_column width="1/2"][vc_btn title="View All Lighting" style="flat" shape="square" color="inverse" align="center" button_block="true" link="url:http%3A%2F%2Fwww.juniper-design.com%2Fproducts%2F|||"][/vc_column][vc_column width="1/2"][vc_btn title="Read More FAQ's" style="flat" shape="square" color="inverse" align="center" button_block="true" link="url:http%3A%2F%2Fwww.juniper-design.com%2Ffrequently-asked-questions%2F|||"][/vc_column][/vc_row]

FAQ: Are Juniper Fixtures UL-Listed?


[vc_row][vc_column][vc_column_text]Did you know that your safety can be measured by a tiny sticker? When browsing for lighting fixtures and other electrical devices, ensuring that it is marked with a UL stamp will mean that it is a safe option, compared to a product that is non-UL listed. But what exactly is UL?[/vc_column_text][vc_empty_space][/vc_column][/vc_row][vc_row][vc_column width="1/2"][vc_single_image image="10628" img_size="full" alignment="center" onclick="custom_link" link="http://www.juniper-design.com/products/"][vc_column_text]

Axis X Vertical Suspension in Black Walnut, Axis Wall Sconces in Satin Brass and Antique Pewter, & Ground Control Dimmers

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UL is a reputable Nationally Recognized Testing Laboratory (NRTL) that establishes trust between a manufacturer and a consumer in the United States and Canada. With over 100 years of experience, UL has assessed and tested various products using over 1,000 standards they developed to determine public safety.  


UL Listing confirms that a manufacturer has the capacity to innovate products that meet UL Standards. Instead of UL tediously testing each product, manufacturers are authorized to evaluate their own products and mark it as UL listed. UL then gets in constant communication with manufacturers to ensure they are truly abiding by the requirements.  


Listing your products with UL is completely optional. However, consumers and even resellers would prefer products that have passed safety standards. This gives confidence that there is honesty in product claims, in as little as correct wiring, proper voltages, and other functional abilities. In some cases, electrical codes may require your products to be UL-listed as a safety precaution.



All Juniper products are listed with NRTL's, such as UL and ETL, to verify that our fixtures are safe to use in residential, hospitality, and commercial spaces. As we develop new products and improve current inventions, we ensure that these are still aligned with the standards of National Electrical Code. Talk to our lighting experts today for any concern or general inquiries with Juniper fixtures.[/vc_column_text][vc_empty_space][/vc_column][/vc_row][vc_row][vc_column width="1/3"][vc_btn title="Explore All Lighting" style="flat" shape="square" color="inverse" align="center" button_block="true" link="url:http%3A%2F%2Fwww.juniper-design.com%2Fproducts%2F|||"][/vc_column][vc_column width="1/3"][vc_btn title="Reach Out To Our Sales Team" style="flat" shape="square" color="inverse" align="center" button_block="true" link="url:http%3A%2F%2Fwww.juniper-design.com%2Fcustomer-service%2F|||"][/vc_column][vc_column width="1/3"][vc_btn title="Read More FAQ's" style="flat" shape="square" color="inverse" align="center" button_block="true" link="url:http%3A%2F%2Fwww.juniper-design.com%2Ffrequently-asked-questions%2F|||"][/vc_column][/vc_row]

FAQ: What is the difference Between Voltage, Wattage, And Amps In Lighting Fixtures?


Being aware of specs is important when browsing for fixtures. These details often go unnoticed but they actually define the honesty in product claims. We understand that it can be confusing so we asked our experts to explain

FAQ: What Is The Right Voltage For My Location?


Whether you are looking to move or you're looking for new lighting in your space, our global voltage map becomes handy in more cases than one. Refer to our map below to see your location's voltage.

FAQ: How Often Should I Clean My Light Fixture?


Designing a room with functional lighting is essential, but do you know how often to clean and care for your Juniper lighting fixtures? Accumulating dust and dirt on your lighting can affect its performance, plus who wants a dirty light fixture at the center of their well-designed space?

FAQ: Are Your Fixtures Damp Rated?


Light segments from our THIN System contain LED strips covered by brass tubing and a PMMA lens. Magnetic connections allow the segments to not only freely rotate a full 360°, but enable our entire THIN System to be damp rated since there is no direct wiring between

FAQ: Do Fixtures Require a Transformer?


Although this is one of our more common FAQs, sometimes terminology can be lost in translation. Our lighting fixtures require a power supply to become functioning luminaries. Both power supplies and transformers alter electrical voltage

FAQ: What’s the Difference Between Local and Remote Power Supplies?


It tends to be that power requirements and specs can be a tedious and confusing part of purchasing new lighting. We thought we'd take some of the pressure off by showing you the difference between local and remote power supplies so you can feel confident about your fixture.