Prices stated in the written quotations or order confirmation issued by Juniper have a 60-day validity unless otherwise noted on the quotation and are subject to change or withdrawal by written notice at any time during that period. Unless otherwise specified in writing by Juniper, this agreement will govern the terms of sale for all involved parties.
Terms & Conditions last updated July 15, 2021.
Terms Of Payment
Unless otherwise specified on the order confirmation, the terms of payment are as follows:
-Juniper requires full payment (including freight charges) prior to delivery.
-Any unpaid balance following the full delivery will be subject to a charge of 1.5% per month or 18% annually.
-For all custom orders, a 50% non-refundable deposit is required with the purchase order.
-All orders require a 50% deposit prior to production.
-A 2% non-refundable credit card fee is applied to credit card payments in excess of $5,000.
All orders are confirmed by a Juniper order confirmation and will be issued upon meeting payment requirements and, for custom orders, upon receipt of approved drawings. Juniper delivers and invoices orders based on the information on the order confirmation. The order confirmation is intended as a complete, exclusive, and final statement of the terms and conditions of the agreement between Juniper and the purchaser with respect to the purchase and sale of the goods on order.
Orders can be changed or cancelled up to two-weeks following the initial payment. Any alterations or cancellations made after the two-week period are subject to a restocking fee or cancellation fee up to 50% at Juniper’s discretion.
All custom orders are non-refundable and cannot be altered after technical drawings have been approved and confirmed by the purchaser and the order placed into production by Juniper.
Shipment & Returns
Delivery Schedule Delays
Products are delivered in accordance with the standard delivery schedules and in accordance with the estimated lead-time indicated on the Juniper Order Confirmation.
Delivery schedules and estimated lead times are subject to change at any time due to unforeseen fluctuations in inventory levels and manufacturing loads, shortage of labor materials, and any other cause beyond its reasonable control, without any liability on Juniper’s part for delays.
For custom orders or for orders in excess of $10,000, production will begin only after signed product specification and receipt of deposit.
Shipment And Shipping Charges
All Juniper products are shipped F.O.B. our factory in the USA. Consequently, Juniper will not be held responsible for any damage, loss, or other issues incurred during the transit of goods. Juniper to provide shipping arrangements on behalf of the purchaser selecting the most suitable and competitive carrier. Residential, construction site, and inside deliveries are subject to additional charges. In certain cases, 15% of the freight cost is added for handling.
Certain bulk shipments, custom products, or special request deliveries may be subject to additional packaging, crating, and handling charges. Juniper will make all efforts to provide an accurate estimate of all shipping charges prior to submitting an order confirmation, but Juniper reserves the right to alter shipping related costs on the invoice either due to an alteration of the order by the purchaser or due to unforeseen changes in packaging and handling requirements relating to custom or contract orders.
A signature is required by the recipient for all parcel shipments. Juniper is not responsible for goods returned in the case where a signatory was not available.
For international shipments, the purchaser is responsible for all taxes and duties levied at the port of entry.
In the event the purchaser requests postponement of delivery beyond the scheduled shipping date and the goods are in production, Juniper may transfer the goods, when ready for shipment, to storage at the purchaser’s risk and expense. Such a transfer to storage shall be deemed delivery to the purchaser for all purposes including invoicing and payment.
All merchandise is packed to comply with carrier requirements. It is the purchaser’s responsibility to examine goods upon receipt. A signature on the Bill of Lading or any other carrier documents upon receipt of the products confirms that the products are received in good condition. If the product is refused upon delivery for damage or quality issues the purchaser should call Juniper immediately.
Any claims against Juniper for damages or shortages must be made by the purchaser, in writing, within 10 business days after delivery. Failure by the purchaser to make a claim against Juniper within 10 business days of receiving the goods will constitute acceptance of goods.
Installing fixtures or altering parts in any way will also constitute acceptance of goods.
REPAIRS, RETURNS, OR EXCHANGES
No return of goods will be accepted without written consent and shipping instructions from Juniper. This also applies to returns of non-defective merchandise. Return of non-defective, unaltered, and uninstalled goods, when approved, must be made within 30 days from the date of shipment.
Upon inspection, if goods are not in new, resalable condition in the original packaging, the items may be subject to a restocking fee of up to 50% at Juniper’s discretion.
Special, made-to-order, custom finished, or discontinued merchandise is not subject to return.
Return of defective goods must be freight prepaid at the purchaser’s expense and are regulated by the Juniper warranty policy and must follow Juniper return procedure.
The client must submit a Return Merchandise Authorization (RMA) form before returning, exchanging, or repairing any product.
If a product is in need of repair, the client should send pictures of damages to email@example.com.
WARRANTY, WAIVERS & CERTIFICATIONS
Juniper warrants its products to be free from defects in materials and workmanship for a period of three (3) years from the date of delivery. Electrical components including LEDs and other electrical elements excluding external transformers & power supply units will be warranted for five (5) years from the date of delivery. During this warranty period, Juniper will repair, or replace, at its option, free of charge, products that are proven defective.
We do not warrant:
-Alterations in surface finishes due to aging, exposure, or use of chemicals
-Evidence of product tampering or altering
-Misuse, mistreatment, or neglect
-Variations occurring naturally in metal
-Material changes resulting from normal wear and tear
Juniper, if applicable, hereby expressly reserves the right to limit or exclude consequential damages under the terms of this warranty. No charge-back, charge for labor or materials is allowed that does not have Juniper’s prior written approval.
Prior to returning a defective product, the purchaser is required to fill a Return Merchandise Authorization (RMA) form provided electronically by Juniper. No products will be accepted for return without written approval by Juniper. Upon receiving the RMA, Juniper will provide the purchaser with written authorization and shipping instructions.
Juniper works with the testing laboratories recognized nationally by governmental agencies for their independent product testing and certification activities, on a continuing basis to adapt, design, and manufacture luminaries in conformity with the National Electrical Code’s requirements.
Purchaser is solely responsible for compliance with all applicable federal, state, and local laws, ordinances, regulations, rules, and standards relating to the installation, maintenance, and operation of the product.
Juniper’s photography, graphics, text, and product designs are defined as Intellectual Property. The Intellectual Property may not be copied, reproduced, modified, published, displayed, uploaded, posted, reposted, distributed, transmitted, used to create a derivative work, or otherwise used for public or commercial purposes. This Intellectual Property is owned by Juniper, except as otherwise expressly stated herein, users are not granted any license to use, or right in, any such Intellectual Property.
Nothing in Juniper’s literature, pricelist, or website shall be deemed to grant any license or right in, or to any patent, copyright, trademark, trade secret, or other proprietary rights of Juniper.